Frequently asked questions about scent marketing
Prices, diffusers, fragrances, installation, delivery: answers to the questions hotels, shops and businesses ask us most often.
What is scent marketing?
Scent marketing means diffusing a chosen fragrance in a space to strengthen a brand’s identity and its customers’ experience. A hotel, a shop or an office can have its own signature scent, recognisable from the moment people walk in.
Do you sell to private individuals?
No, Bel-Air Aroma sells exclusively to professionals: businesses, establishments and people acting in the course of their trade. Our prices exclude tax.
How much does a professional scent diffuser cost?
Our diffusers cost from 280 € to 708 € excl. tax depending on the volume to scent: Aroma Home 280 €, Aroma Ceiling 300 €, Aroma Base 2000 450 €, Aroma Tower 560 €, Aroma Base 4000 575 € and Aroma Base 7000 708 € excl. tax. Diffuser and fragrance packs start at 1 040 € excl. tax.
How much does the fragrance cost?
A 500 ml refill of a catalogue fragrance costs 140 € excl. tax. Bespoke signature scents are quoted individually, with quotes valid for 30 days.
Which diffuser should I choose for my space?
It depends on the volume of the room (floor area × ceiling height). Aroma Ceiling covers up to 500 m³, Aroma Base up to 2,000, 4,000 or 7,000 m³ depending on the model, and Aroma Tower up to 4,000 m³. For very large buildings, Aroma X connects to the ventilation system (HVAC). Send us your floor area and ceiling height: we size the solution free of charge.
How does cold-air nebulisation work?
Cold-air nebulisation turns the fragrance oil into a dry, invisible mist, without water or heat. The fragrance keeps its composition, spreads evenly and leaves no residue.
Can the diffuser be controlled remotely?
Yes, our diffusers are controlled via Bluetooth and Wi-Fi from a phone: diffusion schedules, intensity and management of several devices.
Can we test the fragrances before committing?
Yes, in two ways. The scent audit is free. The Signature Sample Box (12 fragrances, 25 € excl. tax) lets you test the fragrances on site with your team.
How does installation work?
After the audit and the choice of fragrance, we install the diffuser and set the intensity, schedules and placement. Onboarding training, on site or remotely, is included. We then deliver the refills and take care of maintenance.
Can you create a unique fragrance for our brand?
Yes, we create bespoke signature scents that reflect your brand’s personality and values. You can then extend this fragrance to room sprays, reed diffusers or candles for your customers.
Do your fragrances work with another diffuser?
Our fragrances are formulated for Bel-Air Aroma cold-air nebulisation diffusers. For another nebulisation diffuser, contact us with its brand and model before use: we will confirm compatibility.
Do you deliver abroad, and how long does it take?
We deliver to mainland France and the European Union, and to the United Kingdom and Switzerland on request. Orders are prepared within 2 to 5 working days after payment. For a bespoke installation, the date is agreed with you when the quote is approved.
What warranty do the diffusers have?
Our products are covered by the legal warranty against hidden defects. Some offers include a 12-month warranty extension, stated on the product page or the quote. The warranty does not cover misuse or the use of a fragrance not recommended by Bel-Air Aroma.
Can a product be returned?
Yes, with our prior written agreement, requested at contact@belairaroma.com. The product must come back complete, in its original packaging, within 14 days of our agreement. Unsealed fragrances and bespoke creations can be neither returned nor exchanged.
Are the fragrances suitable for a medical practice or a spa?
We adapt the fragrance and intensity to each healthcare or wellness setting during the audit. Safety data sheets for our fragrances are available on request.
Another question?
Tell us about your space: we will recommend the fragrance and diffuser suited to your business.