REFUND POLICY

BUSINESS CUSTOMERS ONLY

Bel-Air Aroma sells exclusively to professional customers. The 14-day consumer right of withdrawal therefore does not apply to orders placed on belairaroma.com or by quotation.

RETURNS

Any return requires the prior written agreement of Bel-Air Aroma, requested at contact@belairaroma.com. Products accepted for return must be sent back complete, in their original packaging and in perfect condition, within 14 days of the agreement. Unsealed fragrances and refills, and personalised products (tailor-made signature scent), cannot be returned or exchanged. Return costs are borne by the customer, except for defective products or errors on our part.

REFUNDS

When a return is accepted, the refund or credit note is issued within 14 days of receiving and checking the products, using the original payment method or by bank transfer.

DEFECTIVE OR NON-CONFORMING PRODUCTS

If a product is defective or non-conforming, contact us at contact@belairaroma.com with a description and photos, within 7 days of delivery for visible defects. Depending on the case, we will repair, replace or refund the product under the contractual warranties and the guarantee against hidden defects.

SUBSCRIPTIONS AND SERVICE CONTRACTS

Subscriptions and service contracts follow the term and termination conditions set out in the quotation or contract.