SHIPPING POLICY

DELIVERY AREAS

Bel-Air Aroma delivers to mainland France and European Union countries, and to the United Kingdom and Switzerland on request. For any other destination, contact us at contact@belairaroma.com.

LEAD TIMES

Orders are prepared within an indicative 2 to 5 working days after payment is confirmed. Transit time depends on the destination and carrier and is shown when you order. For installations and tailor-made projects, the delivery and installation date is agreed with you when the quotation is approved. Unless otherwise stated, delivery takes place no later than 30 days after the order.

DELIVERY CHARGES

Delivery charges are calculated and shown before the order is confirmed. Where an offer states “delivery included” or “multi-site delivery included”, no additional charge is made for the addresses covered by the offer.

TRACKING AND RECEIPT

A shipping confirmation email is sent to you with a tracking number where available. On receipt, check the parcel in the presence of the carrier. If the parcel is damaged or incomplete, note precise reservations on the delivery slip and inform us within 3 days at contact@belairaroma.com, with photos.

LATE OR FAILED DELIVERY

If delivery is late, please contact us. The parties will seek an amicable solution in the event of a significant delay.