REFUND POLICY

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights.

FAULTY OR NOT-AS-DESCRIBED PRODUCTS

If a product is faulty or does not match its description, contact us at contact@belairaroma.com with a description and photos. Depending on the situation, we will repair, replace or refund the product, and we cover the return costs.

CHANGE-OF-MIND RETURNS

We accept change-of-mind returns with our prior written agreement, requested at contact@belairaroma.com. Products must be returned complete, in their original packaging and in perfect condition, within 14 days of our agreement. Opened fragrances and refills, and personalised products (bespoke signature scents), cannot be returned for change of mind. Return costs for change-of-mind returns are paid by the customer.

REFUNDS

When a return is accepted, we issue the refund or credit within 14 days of receiving and checking the products, using the original payment method or by bank transfer.

SUBSCRIPTIONS AND SERVICE CONTRACTS

Subscriptions and service contracts follow the duration and cancellation terms set out in the quote or contract.