SHIPPING POLICY

DELIVERY AREAS

Bel-Air Aroma delivers within Australia. For any other destination, contact us at contact@belairaroma.com.

TIMEFRAMES

Orders are prepared within an indicative 2 to 5 business days after payment is confirmed. Transit time depends on the destination and the carrier, and is shown when you order. For installations and bespoke projects, the delivery and installation date is agreed with you when the quote is approved.

DELIVERY COSTS

Delivery costs are calculated and shown before you confirm your order. Where an offer states that delivery or multi-site delivery is included, no extra delivery charge applies to the addresses covered by the offer.

TRACKING AND RECEIPT

You receive a shipping confirmation email with a tracking number where available. When the parcel arrives, please check its condition. If it is damaged or incomplete, let us know at contact@belairaroma.com as soon as possible, ideally within 3 days, with photos. This does not limit your rights under the Australian Consumer Law.

DELAYS

If your delivery is late, please contact us and we will work with you to find a solution.