PRIVACY POLICY

WHO IS RESPONSIBLE

Personal information collected on belairaroma.com.au is handled by BEL-AIR GROUP, SAS, Domaine du Golf, 31840 Seilh, France. Contact: contact@belairaroma.com. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, as a French company, the EU General Data Protection Regulation (GDPR).

INFORMATION WE COLLECT

We collect the information you give us (name, company, email address, phone number, delivery and billing address, information about your project) when you fill in a form, request a quote or a scent audit, place an order or create an account. Browsing data is also collected through cookies (see our Cookie Policy).

HOW WE USE IT

We use your information to answer your contact, quote and audit requests; to process and deliver your orders, provide after-sales service and invoice you; to send you marketing information where you have agreed to it or, for business customers, where it relates to our existing relationship; and to improve our website and measure its audience.

WHO WE SHARE IT WITH

Your information is used by BEL-AIR GROUP and by the service providers acting on our behalf: website hosting (Wix.com Ltd.), online payment, carriers and delivery, and appointment booking (Calendly). We never sell your information.

Your information may be stored or processed outside Australia, including in France and in the countries where these service providers operate. We take reasonable steps to make sure they protect it.

HOW LONG WE KEEP IT

Prospect information is kept for 3 years after our last contact. Customer information is kept for the duration of our business relationship and then for 3 years for marketing purposes; accounting records are kept for as long as the law requires.

ACCESS, CORRECTION AND YOUR OTHER RIGHTS

You can ask to access or correct the personal information we hold about you, object to marketing, and withdraw your consent at any time. Write to contact@belairaroma.com.

COMPLAINTS

If you have a concern about how we handle your personal information, contact us first at contact@belairaroma.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

SECURITY

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or alteration.