TERMS & CONDITIONS
1. WHO WE ARE
These terms and conditions apply to sales made by BEL-AIR GROUP, a French SAS that operates the Bel-Air Aroma brand. Our company details are set out in our Legal Notice.
2. SCOPE AND CUSTOMERS
These terms govern the sale of scent diffusers, fragrances, refills, accessories and related services (installation, subscription, training and maintenance) through belairaroma.com.au or on quotation.
Our products and services are intended for businesses. By placing an order, you confirm that you are acting for business purposes. Placing an order means you accept these terms.
3. PRODUCTS AND QUOTES
We describe our products as accurately as possible. Photographs are for illustration only. For bespoke projects (signature scent, multi-site installation, subscription), we provide a personalised quote, valid for 30 days unless stated otherwise.
4. PRICES
Prices are shown in Australian dollars (AUD). Applicable taxes, including GST where it applies, and any delivery costs are shown before you confirm your order or on the quote. We may change our prices at any time; products are charged at the price in force when the order is placed.
5. ORDERS AND PAYMENT
An order is confirmed once payment is received or the quote is signed. Payment is made online using the methods offered on the website, or by bank transfer under the conditions set out on the quote or invoice.
6. DELIVERY
Delivery terms are set out in our Shipping Policy. Risk in the goods passes to you when they are delivered, unless the quote states otherwise.
7. RETURNS
Return and refund terms are set out in our Refund Policy.
8. GUARANTEES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where an offer includes an extended warranty, its duration is shown in the product description or on the quote. This extended warranty is in addition to your rights under the Australian Consumer Law and does not cover damage caused by misuse, by a fragrance not recommended by Bel-Air Aroma or by unauthorised work on the product.
9. LIABILITY
To the extent permitted by law, our liability is limited to direct loss and to the amount of the order concerned. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Fragrances must be used in line with the safety instructions provided; safety data sheets are available on request.
10. INTELLECTUAL PROPERTY
All content on this website (text, images, logos, trademarks and fragrance creations) is the property of BEL-AIR GROUP or its partners. Any reproduction without written permission is prohibited.
11. PERSONAL INFORMATION
How we handle personal information is described in our Privacy Policy.
12. COMPLAINTS
Complaints can be sent to contact@belairaroma.com. We will try to resolve any dispute amicably before any legal action is taken.
13. GOVERNING LAW
These terms are governed by the laws of France. This does not limit any rights you have under the Australian Consumer Law or any other mandatory Australian law.